E-commerce Order Fulfillment Business Process Flow
E-commerce Order Fulfillment Business Process Flow (Swimlanes: Customer / OMS / Warehouse / Shipping Carrier) has 4 layers: Swimlane: Customer, Swimlane: Order Management System (OMS), Swimlane: Warehouse (WMS / Fulfillment Ops), Swimlane: Shipping Carrier.
Key modules include Order Placement, Tracking & Notifications, Order Intake & Validation, Inventory Check, Payment Authorization.
Key modules
- Order Placement
- Tracking & Notifications
- Order Intake & Validation
- Inventory Check
- Payment Authorization
- Order Release to Warehouse
- Picking
- Packing